Terms and Conditions
Terms and Conditions
Detailed description of goods and / or services
JKM Industrial Supplies (Pty) Ltd is a business in the Wholesale and Retail Industry that provides industrial fasteners, tooling, welding equipment, protective and safety equipment, abrasives, adhesives, silicone and more to the Wholesale and Retail sector.
Collection / Delivery policy
Subject to stock availability and receipt of payment, requests will be processed immediately on receipt. All orders submitted will be confirmed by means of an “Order Confirmation”. All correspondence will use the “Order Confirmation” number for reference.
Should an order be marked for “Collection”, a confirmation notice will be e-mailed confirming that the order is ready for collection.
Should an order be marked for “Delivery”, the delivery costs will be included on the invoice as a “delivery cost” item. Once the order is complete, a Courier Company will be notified to collect the order from JKM Industrial Supplies (Pty) Ltd for delivery to the address specified on the order.
Unless otherwise specified, remote areas may not be within the Courier Company’s delivery network. In such cases, JKM Industrial Supplies (Pty) Ltd will arrange delivery “counter to counter” to the nearest South African Post Office (depending on size of parcel), or to the nearest town to the Customer that is accessible by a Courier Company within their operational routes. In these circumstances, JKM Industrial Supplies (Pty) Ltd will liaise with the Customer to arrange an alternative delivery address.
JKM Industrial Supplies (Pty) Ltd will supply the order to the Courier Company in good order and will ensure that the order arrives at the Customers chosen delivery address in the same good order.
The offering on this Website is available to South African Customers only. Should a Customer outside of the borders of South Africa require goods, an e-mail detailing goods required is to be submitted to the Sales Department at e-mail address email@example.com.
Return and Refund Policy
The provision of goods by JKM Industrial Supplies (Pty) Ltd is subject to availability. In cases of unavailability, JKM Industrial Supplies (Pty) Ltd will communicate with the Customer and offer an alternative product. Should an alternate product be agreed and there is a price difference, the Customer will pay the additional costs prior to shipment. In cases where the alternative product is cheaper, JKM Industrial Supplies (Pty) Ltd will refund the difference within 10 working days.
Cancellation of an order by the Customer will attract a 15% administration fee. JKM Industrial Supplies (Pty) Ltd will refund monies paid within 10 working days.
All goods are carefully inspected prior to leaving the Warehouse of JKM Industrial Supplies (Pty) Ltd. Where goods are damaged in transit, JKM Industrial Supplies (Pty) Ltd will replace the items.
Where goods are used and found to be defective, the goods are to be returned to JKM Industrial Supplies (Pty) Ltd and will be sent to the Manufacturer. The Manufacturer will inform JKM Industrial Supplies (Pty) Ltd whether the item is being replaced under warranty or whether the item was damaged due to incorrect usage or application. If the item is replaced under warranty, JKM Industrial Supplies (Pty) Ltd will deliver the item to the Customer at no cost to the Customer. Where items are found to be faulty due to incorrect usage or application, the delivery costs are to be borne by the Customer.
- The Website www.jkm.co.za sells fasteners, tools and equipment online. The use of any product bought from this Website is at the Customers risk. The Customer indemnifies and holds JKM Industrial Supplies (Pty) Ltd harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
- The private information required for executing the orders placed through the e-commerce facility, namely the Customer’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by JKM Industrial Supplies (Pty) Ltd and not sold or made known to third parties. Only the necessary information, that is the delivery address, e-mail address and contact phone number will be made known to the Courier Company delivering the order.
- JKM Industrial Supplies (Pty) Ltd undertakes to take all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. JKM Industrial Supplies (Pty) Ltd cannot be held responsible for security breaches occurring on the Customer’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the Customer may inadvertently have installed on his / her device.
JKM Industrial Supplies (Pty) Ltd shall take all reasonable steps to protect the personal details of Customers. For the purpose of this clause, “personal details” shall be defined as detailed in the Promotion of Access to information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.ord.za/attachment.php?aa_id=3569
Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. JKM Industrial Supplies (Pty) Ltd make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither JKM Industrial Supplies (Pty) Ltd nor any holding company, affiliate or subsidiary of JKM Industrial Supplies (Pty) Ltd, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if JKM Industrial Supplies (Pty) Ltd is expressly advised thereof.
Payment may be made via Visa, Diners or MasterCard into the bank account of JKM Industrial Supplies (Pty) Ltd, the details of which will be provided during checkout.
Credit card acquiring and security
Credit card transactions will be acquired for JKM Industrial Supplies (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Customers may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by JKM Industrial Supplies (Pty) Ltd separately from card details which are entered by the Customer on Paygate’s secure site. For more details on Paygate (Pty) Ltd) refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the Cardholder is South Africa. Transaction currency is South African Rand (ZAR).
JKM Industrial Supplies (Pty) Ltd takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on the website www.jkm.co.za, Customer service and support, dispute resolution and delivery of goods.
Country of domicile
The website www.jkm.co.za is governed by the laws of South Africa and JKM Industrial Supplies (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documentation or communication of whatsoever nature, Units 4 & 5 Oxford Terrace, corner Oxford Street and Long Avenue Ferndale Randburg 2194.
JKM Industrial Supplies (Pty) Ltd may, at its sole discretion, change this agreement or any part thereof at any time without notice.
The website www.jkm.co.za is run by JKM Industrial Supplies (Pty) Ltd, based in South Africa and with registration number 2005/041633/07 and Mr M A Gorrie and Mr K J Gorrie as Directors.
JKM Industrial Supplies (Pty) Ltd contact details
Support telephone number:- 27 11 792-2553
Support E-mail address:- firstname.lastname@example.org